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please select a country antigua argentina aruba australia ... australian capital territory ... new south wales ... northern territory ... queensland ... south australia ... tasmania ... victoria ... western australia austria azores bahrain balearics ... ibiza ... majorca ... menorca barbados belgium botswana brazil bulgaria canada canary islands ... fuerteventura ... gran canaria ... la gomera ... la palma ... lanzarote ... tenerife chile costa rica croatia curacao cyprus czech republic denmark dominican republic egypt estonia finland france ... corsica france germany gibraltar greece guadelope ... guadeloupe guernsey hawaii holland hungary iceland ireland - eire israel italy jamaica japan jersey jordan kenya kuwait latvia lithuania madeira malaysia malta martinique mauritius mexico morocco mozambique namibia ... nambia new zealand northern ireland norway oman panama poland portugal puerto rico qatar re union islands romania saint martin saudi arabia sicily singapore slovakia slovenia south africa spain ... alicante, murcia, valencia ... almeria ... barcelona, reus ... gerona ... malaga ... rest of spain st lucia sweden switzerland thailand trinidad ... tobago tunisia turkey united arab emirates united kingdom ... england ... isle of man ... scotland ... wales united states of america ... california ... florida ... new york ... rest of usa ... western usa yugoslavia zimbabwe What's included?

All carrentals.co.uk rental rates include:

Unlimited mileage.

Third party insurance.

Collision damage waiver liability.

Theft waiver.

Airport surcharges, with the exception of Israel.

Bail bonds (where needed).

All local taxes.

What's not included?

Personal accident insurance (PAI): this is probably covered in your holiday insurance. It is an option, which you will be offered on collection of the car.

Additional non-mandatory insurances.

Insurance exclusions - see the relevant insurance sections.

Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies vary. Please check when you pick up your car.

Garaging, tolls, congestion charges, parking and traffic fines.

Additional driver's charges where applicable - please check online or with our reservations department at the time of booking. These charges are payable locally.

Delivery and collection of your car can be arranged during normal working hours. There may be a charge for this.

Out of hour's charges.

Optional extras.

One-way rental charges where applicable.

Young drivers charges where applicable.

Licence fees in Barbados and Jersey.

Airport facility fees in Miami ($3.25 per day plus tax) and Las Vegas ($3.00 per day plus tax). These charges are payable locally.

Flight information

For airport pick-ups, it is essential that carrentals.co.uk be given the correct flight number and arrival time, before departure. This can be done either online or by phone.

If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.

Driver's age

If you are under 25 or over 65 years old, please inform our reservations staff at the time of booking. Age restrictions may apply in certain destinations, and in some cases there may be a young driver's charge payable locally.

Cancellation administration charge

Cancellation charges

7 or more days before start date £15
6-3 days before start date 50%
2-0 days before start date 75%

Vouchers must be returned as soon as possible and be received by us before the date on which they could be used otherwise no refund of any pre-payment will be made.

Cancellation protection insurance

For just £5 per rental week, carrentals.co.uk cancellation protection insurance will protect you from any cancellation charges payable if you are unable to honour your booking prior to the collection date. Such insurance must be purchased at the time of booking.

Period of rental

Rental days are based on 24 hour units, commencing at the time of pick-up. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.

Best price guarantee

If you find a cheaper like for like pre-paid rental price offered by any other independent UK car rental operator who sells car rental via a travel agent, before or after booking but prior to departure, carrentals.co.uk will match that price.

Rental location (on or off airport) can affect the price, and best price will not apply where carrentals.co.uk price including an on-airport pick-up is compared to a price with an off-airport pick-up.

Carrentals.co.uk may need to verify the availability and conditions applicable to the lower rate to ensure that an accurate comparison is being made. This will be done immediately, you can choose to hold on the line while this process is completed, or alternatively our reservations agent will call you back.

Best price guarantee does not apply to promotional offers.

Special requests

Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.

Roof racks and ski racks: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability.

Amendment charges

Amendments to a booking will be subject to a £5 amendment fee.

Delivery and collection/one-way rentals

Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for delivery and collection payable locally may apply and will be advised on booking if applicable.

Collection is normally at the airport or local office.

In some locations deliveries are available during normal working hours. If you would like your car to be delivered, full address and delivery time must be given at the time of booking.

Delivery and collection and one-way rentals must be booked by phone and do not qualify for a web booking discount.

Out of hour's charges

In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.

Driving licence

Drivers must produce a full British driving licence held for at least one year (or in some cases an international driving licence). Drivers with a new style licence must have all sections with them.

In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.

It is the driver's responsibility to ensure that he/she has the appropriate driving licence

Our reservations agent must be informed of any endorsements on the driver's licence, as we may not be able to take your booking.

No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.

Faxed or photocopied licences are not acceptable.

UK Drivers must produce a full British driving licence held for at least one year (or in some cases an international driving licence). Drivers with a new style licence must have all sections with them.

In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.

It is the driver's responsibility to ensure that he/she has the appropriate driving licence

Our reservations agent must be informed of any endorsements on the driver's licence, as we may not be able to take your booking.

Rental documents

The rental voucher must be presented when picking up your rental car. Carrentals.co.uk cannot be held responsible for rentals rejected if a voucher is not presented.

You should retain your rental documents and related receipts for a minimum of 28 days after returning home.

Additional drivers

Charges often apply for additional drivers and are payable locally on pick-up. Carrentals.co.uk cannot be held responsible for any increase in charges. Please check with our reservations department at the time of booking.

Deposits

Deposits vary by destination.

All customers will be required to leave a deposit to cover the insurance excess and fuel. To do so, a valid credit card in the name of the lead driver, must be produced upon collection of the car, as a form of deposit.

Cash deposits are rarely accepted.

Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank is not returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the fuel policy when you pick up your car.

Deposits against damage are required in some countries. A major credit card can be used for this purpose.

Provision of cars

Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.

Number of passengers

Our rental cars are insured for a maximum number of passengers. carrentals.co.uk cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

Driving restrictions

Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.

Damage excess refund [DER]

For just £1.50 per day, carrentals.co.uk damage excess refund offers you reimbursement for any excess paid as a result of accidental damages whilst renting your car.

On all bookings you will be required to leave a deposit to the value of any insurance excess, which may be charged by our car rental partner, if the car is damaged during the rental. If purchased at the time of booking, DER will cover you for damage excess that you may be charged.

Damage excess refund can only be purchased at the time of booking and reclaimed through carrentals.co.uk subject to terms & conditions, providing you complete an accident report form from our car rental supplier and then return this with your claim to carrentals.co.uk.

It does not cover damage to windows/windscreens, wheels and tyres, the underside and the roof, the interior of the car, towing charges or where the vehicle is driven off-road or on un-tarmaced roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. You may therefore be liable for the cost of this damage.

Insurance cover is not provided for the contents of the car in the event of theft.

In the event that keys are lost or damaged you will be liable for reasonable costs for obtaining a replacement, and further costs if directly related to the theft of the car.

DER does not include cover for taking four wheel drive vehicles 'off road' or on un-tarmacked roads.

The DER product does not apply to prestige cars.

Insurance exclusions and damage excess refund product

Insurance exclusions

Collision Damage Waiver (CDW) is subject to; a) the payment of an excess (unless advised otherwise at the time of booking); and b) certain exclusions which include, without limit, when damage is caused to windows/windscreens, wheels and tyres, the underside and roof of the car or where the vehicle is driven off-road or on un-tarmaced roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs.

If you wish to protect yourself against the payment of the excess ((a) above) as a result of damage having been caused to the vehicle, then you can do so by purchasing our Damage Excess Refund product (DER). However please be aware that even with this product you will still have to compensate the car rental partner for damage which falls within one of the exclusions (see (b) above).

Tax

All taxes are included except those on any extras purchased locally. e.g. One-way drop-off fees, child seats and additional drivers.

carrentals.co.uk reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions.

Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that country.

Car type/suitability

carrentals.co.uk is unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).

If you have booked a prestige car, the specific car booked is guaranteed.

If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided.

If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and carrentals.co.uk in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by carrentals.co.uk.

Mechanical difficulties/accidents

In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental partner within 24 hours.

In the event of an accident you must also complete an accident report form by the end of the rental period.

Local police should also be notified in the case of accidents and a signed police report obtained.

Full details of third parties should also be obtained.

Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.

You should retain copies of all rental documentation in the event an insurance company is involved.

Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.

A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.